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How h5.svip 8 Protects Your Personal Data

At h5.svip 8, we collect only the account and payment information we genuinely need to process your DANA, OVO, GoPay, or QRIS transactions and keep your account secure.

Data collected only as neededDANA, OVO, GoPay & QRIS payment data handled securelyYour right to access or deleteIndonesia-based account supportRetention periods stated clearly

Explore the Lobby Read FAQ

What Data We Collect and Why

h5.svip 8 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with h5.svip 8, we record your registration details — name, email address, mobile number, and the payment channel you choose (DANA, OVO, GoPay, or QRIS). We also log session data such as device type, IP address, and browser version so we

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can detect unusual login attempts on your account. Transaction records tied to each deposit or withdrawal are stored for audit purposes and to resolve any payment disputes. Whether we can process certain data categories depends on local law. We do not sell or rent your personal
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information to third parties. Any data shared with payment processors — such as DANA or QRIS gateway providers — is limited strictly to what those services need to clear your transaction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal data, want to correct stored information, or would like to request deletion of your account records, our privacy team is reachable through three direct…

Live Chat Start a live chat session directly from your account dashboard. Our team can verify your identity and pull your data record within the same session, no separate form needed.

Email Privacy Request Send a written data access or deletion request to our privacy inbox. We aim to respond within 3 working days and confirm every action taken on your account record by return email.

In-Account Help Centre Navigate to Settings › Privacy in your account to submit a data correction ticket directly. The ticket logs your request with a reference number so you can track its status at any time.

DATA HANDLING STANDARDS

Six Ways We Secure and Manage Your Information

Every layer of how we handle data — from the moment you tap 'deposit' with OVO to the moment you close your account — is designed around minimising what we store and…

Encrypted Storage

All personal and financial data is stored using AES-256 encryption at rest. Your DANA and GoPay transaction records are encrypted the moment a payment clears and remain encrypted throughout the retention period.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and withdraw cookie consent at any time through the Cookie Settings link in the account footer.

Data Retention Limits

Account activity logs are kept for 12 months after your last login. Payment records tied to QRIS or OVO transactions are retained for the period required under applicable financial regulations, then securely deleted.

Third-Party Access

We share data only with our payment gateway partners — DANA, OVO, GoPay, QRIS — and only the fields those services require. No marketing companies, data brokers, or advertisers receive your personal information.

Account Security Alerts

Any login from an unrecognised device triggers an automatic email alert to your registered address. You can review all active sessions under Settings › Security and terminate any session you do not recognise.

Data Correction Requests

You have the right to correct inaccurate details on your account at any time. Submit a correction via live chat or the in-account help centre and our team will verify and update your record within 48 hours.

Common Questions About Your Privacy at h5.svip 8

Below are the questions our account holders ask most often about how we handle personal data, what rights you have, and how to act on those rights. If your question is not covered here, reach us via live chat between 08.00 and 23.00 WIB.

We collect your name, email address, mobile number, and device information. If you deposit via DANA or GoPay, we also store a transaction reference. We do not store full payment credentials like card numbers or e-wallet PINs.

Activity logs are retained for 12 months after your last login. Financial transaction records linked to QRIS, OVO, or other payment channels are kept for the period required by applicable financial regulations, then permanently deleted from our systems.

Yes. Submit a data access request via live chat or email and our privacy team will compile your account record within 3 working days. The report covers registration data, session logs, and transaction references tied to your account.

Navigate to Settings › Privacy in your account and submit a deletion request, or contact us through live chat. We will process deletion of non-financial data within 5 working days and confirm by email when it is complete.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and only the minimum fields needed to clear your transaction. We do not sell, rent, or transfer your personal information to marketing or analytics companies.

Go to Settings › Security to end all active sessions immediately, then contact our live chat team. We will investigate the access log, flag the record, and guide you through resetting your credentials within the same support session.

The same data practices apply to all account holders across Indonesia, including those in Surabaya and other cities. Specific data processing categories depend on local law and may vary where local law permits certain types of data handling.

How h5.svip 8 Protects Your Personal Data

How to Reach Us About Your Data

Six Ways We Secure and Manage Your Information

Encrypted Storage

Cookie Controls

Data Retention Limits

Third-Party Access

Account Security Alerts

Data Correction Requests

Common Questions About Your Privacy at h5.svip 8

01 What personal data does h5.svip 8 collect when I open an account?

02 How long does h5.svip 8 keep my account data after I stop using the platform?

03 Can I request a full copy of the data h5.svip 8 holds about me?

04 How do I ask h5.svip 8 to delete my personal data?

05 Does h5.svip 8 share my data with companies outside the platform?

06 What should I do if I notice unauthorised activity on my account?

07 Does this privacy policy apply differently based on where I am in Indonesia?

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